Return & Exchange Policy

At Balad Albanat, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely happy with your order, we offer a simple and flexible exchange and refund policy.

Conditions for returns and exchanges

• The item must be in its original, unworn condition with all Balad Albanat tags intact.
• Requests must be submitted within 14 days of receiving your order.
• Items with missing tags or submitted after the 14-day window are not eligible for returns or exchanges.

Each order is eligible for one post-purchase action (either an exchange or a refund). If you wish to request both for items within the same order, please say so clearly when you contact us.

We currently do not process exchanges or refunds for international orders (outside Egypt).

Sale & discounted items

• Items purchased on sale or with a discount code are eligible for exchanges, subject to availability.
• Refunds for discounted items are issued as a coupon with the value of the product.

Shipping fees

Shipping fees are non-refundable. Customers are responsible for any additional shipping and handling costs associated with approved exchanges or refunds.

Defective or incorrect items

If you receive an incorrect, damaged, or defective item, we are happy to offer a free exchange or a full refund, based on your preference. Requests for defective items must be submitted within 30 days of receiving your order.

To start a return or exchange, contact us at hello@baladalbanat.com or on Instagram @baladalbanat.